Return & Refund Policy

Thank you for shopping with NFL Fan Zone. Because our products are made-to-order, we have established the following policies to ensure a fair and efficient process for all customers.

1. Policy at a Glance

Category	Policy Detail
Return Eligibility	Defective items only (Damaged, misprinted, or incorrect).
Non-Defective Returns	Not accepted (e.g., “Change of Mind”).
Return Window	Within 14 days of delivery.
Exchanges	Not available for customer error (e.g., wrong size/color).
Return Shipping	Free. We provide a prepaid shipping label for valid returns.
Refund Method	Original payment method.

2. Order Cancellations

Within 12 Hours: You may cancel your order for a full refund within 12 hours of purchase.
After 12 Hours: Once the 12-hour window passes, the order enters production and cannot be canceled or modified.

3. Returns for Defective Goods

We only accept returns for items that are defective or if an error occurred on our part.

Qualifying Criteria:

Item arrived physically damaged.
Print quality is poor or the design is incorrect.
The size or style received does not match your order confirmation.

How to Initiate a Return:

Email Us: Contact [email protected] within 14 days of delivery. Include your order number and clear photos of the defect.
Verification: Our team will review your request within 24 hours.
Prepaid Label: If approved, we will email you a Prepaid Return Shipping Label.
Ship the Item: Print the label and drop off the package at the designated carrier.

4. Exchanges

Our Error: If you receive a defective or incorrect item, we will ship a replacement at no additional cost.
Customer Error: We do not offer exchanges for incorrect sizes, colors, or styles ordered by the customer. Please refer to our Size Charts before finalizing your purchase.

5. Refunds

Once your return is received and inspected:

Processing: You will be notified of the approval or rejection of your refund within 2 business days.
Refund Method: Approved refunds are issued to your original payment method.
Timeline: Funds typically appear on your statement within 1–5 business days. If you have not received your refund after 7 business days, please contact us at [email protected] so we can investigate the status for you.

6. Contact Information

For the fastest assistance, please reach out via email.

Email: [email protected] (Response time: 24–48 hours)
Business Address: 409 King St, Charleston, SC, 29403-0000
(Note: This is an administrative office; we do not have a physical retail location.)
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET